Refund policy

Our promise

We built PupSprinkle for one reason: to see dogs get excited about mealtime
again. If yours isn't, we haven't done our job.

That's why every first order is backed by our Happy Tail Guarantee: if your
dog doesn't love their topper, we'll refund you in full. Product and shipping.

How the Happy Tail Guarantee works

You have 30 days from the day your first order arrives to email us at
hello@pupsprinkle.ca with:

  • Your order number
  • A short description or photo of your dog's reaction

This isn't a test. We genuinely want to understand what didn't click so we
can do better next time. Your feedback helps us perfect our flavours.

What you can expect:

  • Reply from our team within 24 to 48 hours
  • Full refund (product + shipping) processed within 3 to 5 business days
  • Credited back to your original payment method

If you're on a subscription, claiming the guarantee also cancels it. No
further orders, no further charges.

The fine print:

  • Available on your first order only, per household
  • Valid for 30 days after delivery
  • One claim per customer

Subscriptions

A subscription is a recurring order. You choose it, you control it, and we
make sure you always see it coming.

Before every renewal, we email you 5 days ahead with the exact date, the
exact amount, and a one-click link to skip, delay, or cancel. No surprise
charges. Ever.

Renewal orders

  •Once the payment is done, we can't refund it, but we'll cancel everything
    going forward on the spot.

We know "I forgot I had a subscription" happens. That's exactly why we send
the 5-day reminder before every charge — so the decision is always yours
before the money moves. Once a renewal order has left our facility, it's
food we've packed and paid to ship, so we're not able to refund it.

The Happy Tail Guarantee covers your first order only. It does not apply to
renewal orders.

Questions?

Reach out at hello@pupsprinkle.ca. We reply fast, and always with a real
person.

The PupSprinkle Team